Shipping & Returns

SHIPPING & RETURNS

Thank you for choosing to shop at JÖVBEAUTY. If you're not happy with your purchase, we're here to help. We ask that you read our refund and return policy below.

 

RETURNS

You have 14 days to return an item from the date your original order was received. To be eligible for a return, your item must be returned unused, in the same condition you received it, in its original boxing, and requires a receipt or proof of purchase.

[Services]
You have 14 days to contact us and request a refund from the date your original order was received. In order to be eligible for a return, you must contact us within the specified timeframe and provide your receipt or proof of purchase.

REFUNDS

When we receive your item, we'll inspect it and notify you of the status of your refund once inspection is complete. If the return is approved, we will issue a refund of the amount that will be refunded to the cardholder, through the initial payment method. You will see the credit within 5-7 business days from the date your refund is sent, depending on your card issuer's policies.

[Services]
If you are not completely satisfied with your purchase, contact us within the above mentioned time frame for a return and we will issue a refund of the amount that will reimburse the cardholder.

SHIPMENT

[Through our courier service DHL]

A shipping label is provided for you to return the goods. The shipping cost will be deducted from the refund amount.

[No shipping label provided]
You are responsible for shipping the item back for a return.

Send it to:

Haupstrasse 29 8632 Tann - Switzerland